Return & Exchange Policy

At Shopper Stop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return and exchange process.

By placing an order on our website, you agree to the terms outlined below.

1. Return & Exchange Eligibility

You may request a return or exchange if:

·          The request is made within 7 days of receiving your order.

·          The product is unused, unworn, unwashed, and in its original condition.

·          All original tags, labels, and packaging are intact.

·          The product has not been damaged due to misuse, improper handling, or washing.

Non-Returnable Items

Returns and exchanges are not accepted for:

·          Innerwear and personal care products

·          Sale or clearance items

·          Customized or altered products (if applicable)

·          Gift cards (if applicable)

Shopper Stop reserves the right to reject any return or exchange request that does not meet the above conditions.

2. Return & Exchange Process

To request a return or exchange, please contact our customer support team with:

·          Your Order ID

·          The reason for the return or exchange

·          Clear photos of the product (if it is damaged, defective, or incorrect)

Contact Details

Phone: +91 8527092904
Email: support@shopperstop.com

Our team will review your request and guide you through the return or exchange process.

Note: Return shipping charges may apply unless the item received is damaged, defective, or incorrect.

3. Refund Policy

After receiving and inspecting the returned product:

·          You will be notified whether your return has been approved or rejected.

·          If approved, your refund will be processed within 5–7 business days.

Refund Method

As Shopper Stop currently offers Cash on Delivery (COD) only, refunds will be processed via bank transfer.

Customers must provide accurate bank account details. Shopper Stop is not responsible for delays caused by incorrect banking information.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

·          Notify us within 48 hours of delivery.

·          Share clear photos of the product and its packaging.

After verification, we will provide either:

·          A replacement, or

·          A full refund,

at no additional cost.

5. Order Cancellation

·          Orders may be cancelled within 24 hours of placing the order or before dispatch, whichever comes first.

·          Once an order has been shipped, cancellation requests cannot be accepted.

For cancellation requests, please contact our customer support team immediately.

6. Important Information

·          Refund timelines may vary depending on your bank's processing time.

·          Shopper Stop reserves the right to modify this policy at any time without prior notice.

·          Any updates will be posted on this page.

7. Contact Us

For any return, exchange, refund, or cancellation-related queries, please contact us:

Store: Shopper Stop
Address: Secunderabad Railway Station Road, Bhoiguda
City: Hyderabad
State: Telangana
PIN Code: 500003

Phone: +91 8527092904
Email: support@shopperstop.com

Return & Exchange Policy