Refund policy

At Shopper Stop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help with a simple and transparent return process.

By placing an order on our website, you agree to the terms mentioned below.

1. Return Eligibility

You can request a return if:

  • The product is unused, unworn, and in its original condition.
  • All tags, labels, and packaging are intact.
  • The return request is made within 7 days of delivery.
  • The product is not damaged due to misuse, washing, or improper handling.

Non-Returnable Items

Returns are not accepted for:

  • Innerwear products
  • Sale or clearance items
  • Customized or altered products (if applicable)

Shopper Stop reserves the right to reject any return request that does not meet these conditions.

2. Return Process

To request a return, please contact us:

Email: support@shopperstop.com
Phone: +91 8527092904

Please share:

  • Order ID
  • Reason for return
  • Clear images (if the product is damaged or incorrect)

Our support team will assist you with the next steps.

Note: Return shipping charges may apply unless the item received is damaged, defective, or incorrect.

3. Refund Policy

After receiving and inspecting the returned product:

  • You will be informed whether your refund is approved or rejected.
  • If approved, the refund will be processed within 5–7 business days.

Refund Method

As we currently offer Cash on Delivery (COD) only, refunds will be processed via bank transfer. Customers must provide accurate bank account details for the refund.

Shopper Stop is not responsible for delays caused by incorrect bank information.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Inform us within 48 hours of delivery.
  • Provide clear photos of the product and its packaging.

After verification, we will offer:

  • A replacement, or
  • A full refund,

at no additional cost.

5. Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever comes first.
  • Once the order has been shipped, cancellation is not possible.

For cancellations, please contact us immediately.

6. Important Notes

  • Refund timelines may vary depending on your bank's processing time.
  • Shopper Stop reserves the right to update this policy at any time without prior notice.
  • Any changes will be reflected on this page.

7. Contact Information

For any return, refund, or cancellation-related queries, please contact us:

Store: Shopper Stop
Address: Secunderabad Railway Station Road, Bhoiguda
City: Hyderabad
State: Telangana
PIN Code: 500003
Phone: +91 8527092904
Email: support@shopperstop.com